Refund and Returns Policy
Refund & Returns Policy
We want you to feel confident shopping with us. If something isn’t right with your order, don’t worry — we’re here to help.
Returns
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You can request a return within 7 days of receiving your order.
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Items must be in their original packaging, unused, and undamaged.
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Return shipping will be at your cost unless we sent you the wrong or a faulty item.
Refunds
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Once we receive your returned items and check them, we’ll let you know.
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Refunds will be made back to your original payment method within about 14 working days.
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Please note that your bank or e-wallet may take a little extra time to process the refund.
Items We Can’t Accept Back
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For hygiene reasons, we can’t accept returns on items that have been worn, washed, or without their original packaging.
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No refunds will be given for items that have been altered in any way.
How to Return
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Contact us through our Contact Us page with your order number and reason for return.
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We’ll share the return address with you.
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Pack and ship the item back to us safely.
That’s it! If you have any questions, just reach out — we’re always happy to help.
Need help?
Contact us at customercare@falconschooluniform.com.my for questions related to refunds and returns.