Terms & Conditions

Welcome to Falcon School Uniform! By using our website and making a purchase, you agree to the following terms and conditions. We’ve kept them simple and easy to read.

1. Orders & Payments

  • All orders are placed directly on our website.

  • Payment is made at checkout using FPX, Credit/Debit Card, or major e-Wallets.

  • Prices shown on the website are in Malaysian Ringgit (RM) and include SST (if applicable).

2. Shipping & Delivery

  • We deliver through trusted courier services, which you can select during checkout.

  • Shipping fees are shown at checkout before payment.

  • Delivery usually takes 3–5 working days, depending on the courier and your location.

  • We ship nationwide, including Sabah & Sarawak.

3. Returns & Refunds

  • You may request a return within 7 days of receiving your order.

  • Items must be in original packaging, unused, and undamaged.

  • Refunds will be processed within 14 working days after we receive and check the returned items.

  • More details can be found in our Refund & Returns Policy.

4. Product Information

  • We do our best to make sure all product descriptions, sizes, and images are accurate.

  • However, slight differences in colour or design may occur due to screen settings, lighting, or stock batches.

5. Privacy & Security

  • We take your privacy seriously. Your personal details and payment information are kept secure and confidential.

  • We never share your information with third parties except as required to complete your order (e.g., with courier services).

6. Limitation of Liability

  • While we do our best to ensure smooth service, we are not responsible for delays or issues caused by third-party courier services.

  • We are also not responsible for any indirect loss (e.g., missed school days) caused by late deliveries.

7. Changes to Terms

  • We may update these Terms & Conditions from time to time to improve our service.

  • The latest version will always be available on this page.

8. Contact Us

If you have any questions, you can reach us through our Contact Us page. We’re happy to help!

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